Support

This support policy applies to plugins and themes offered on this site or via the WordPress.org repositories.

Free themes and plugins

If you are using one of my free themes or plugins, e.g. Singularity theme or Cookie Consent plugin, please use the dedicated forums on WordPress.org for support queries. I will almost always respond well within 24 hours, although it might take slightly longer on the weekend.

Use the links below to find the support forums for all my products on WordPress.org:

Singularity theme support forum

All my plugins on WordPress.org

Don’t forget to subscribe to any topic you create to ensure you get notified of my response.

Scope of support

For free plugins and themes, I’m happy to offer support and fixes for any bugs you might discover or for instances where the functionality or appearance of the product is not as expected. Support doesn’t include customization (see below).

Premium themes and plugins

Unless otherwise stated, support is available for premium products while you have a valid license. Licenses usually last for 12 months, after which time you’ll need to renew the license in order to continue receiving support (and updates).

For any support requests for premium products, please use the form below to contact me directly. As above, I aim to answer every query well within 24 hours.

Customizations

I can’t guarantee to provide support for customizations to products. There are many times where I’ve helped out with simple CSS or similar in order to tweak a product but this isn’t guaranteed. Changes to functionality are outside the scope of support for any product – though I’m always happy to discuss individual feature requests, especially if they’re likely to have wider appeal for the product’s users.

If the information above isn’t enough, then please contact me using the form below:

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